50d ago

Ecommerce Operational Specialist

Forever New


Similar jobs pay $85k ~ $97k
Permanent Full time Standard/Business Hours
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Full job description

Ecommerce Operations Analyst

Forever Evolving

Forever New is Australia's fastest growing fashion clothing and accessories brand. With more than 300 stores and a vast online presence across the globe, we have developed a strong community of fashion-lovers, designers, innovators, experts and creatives who have taken us from Melbourne to the world.

Forever Opportunity

Seeking a driven individual to join our team. The role will be the first point of contact to diagnose backend trouble shooting relating to our ecommerce platform.  The successful applicant will have previous experience in an operational technical role on an ecommerce platform, Magento, Shopify will be highly regarded.

  • Work with onsite partners to effectively leverage existing tools and technology to drive better performance
  • Develop and analyse onsite customer surveys, action feedback and measure improvements
  • Work in partnership with wider eComm team to create, deliver and optimise cross functional strategies that drive awareness, engagement, and acquisition
  • Partner closely with Retail to consolidate and drive omnichannel go-to-market activities

Key Areas of Responsibility 

  • Analyse onsite performance, make recommendations and implement changes to optimize operational performance
  • Manage the setup, testing and deployment of website campaigns, promotions, pricing, and day-to-day management of the website including hygiene check on products, images, online merchandising, content links and category mapping
  • Produce reporting & insights
  • Optimise product search & navigation in line with business category hierarchies
  • Build and update landing pages and category blogs when relevant and update weekly blog stories

Skills & Experience

  • 2- 3+ years’ experience working with an Ecommerce platform
  • Thorough understanding of the fundamentals of eCommerce and omnichannel operations
  • Previous experience in a complex global organization
  • Strong project management skills and ability to drive outcomes in a fast paced environment
  • Excellent application of data analytics and insights into strategy

Company Culture & Benefits

Here at Forever New, our people are at the heart of everything we do. Forever New HQ is a fast-paced retail environment rapidly expanding across the globe. By the same token, we're all about a healthy, flexible work-life balance. That's why, as part of the Forever New family, you'll enjoy plenty of exciting rewards and benefits.

The perks:

  • Generous 40% employee discount and periodic family and friends’ discounts  
  • Loyalty and birthday leave
  • Early finish Fridays each month
  • Very generous recruitment referral incentives
  • Access to discounts across 400 retailers via our Employee Benefits portal 
  • Access to our Employee Wellbeing hub
  • Progressive professional development programs/workshops
  • Recognition program and service awards
  • Subsidised car parking  
  • Thriving head office located in Richmond
  • Exposure to a global business based across 5 continents

Whether we’re designing our latest fashion collection, expanding into a new international market, or providing expert styling advice to our loyal customers, these are a few of the rules we live by:

                       Think Customer  Respect for all   Keep it Simple Take Responsibility  Act with Pace

We constantly seek creative and dynamic like-minded individuals. If this role sounds like you...... we are eager to receive your application!

Pay comparison
Market average based on all Operation Specialist jobs in Melbourne VIC
Estimated range
$85k - $97k
Market average
$86k
$86k
Market average
$64k
$100k
Actual pay is not disclosed by the employer

Job details
Date posted
20 Jun 2022
Category
Marketing & Advertising
Occupation
Banking & Finance Law
Estimated
$85k ~ $97k
Contract type
Permanent
Work type
Full time
Job mode
Standard/Business Hours
Sector
Private business

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