+60d ago

Customer Service Advisor

Hays Banking

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Base pay
$28 - $45/hr
Work type
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Market insights based on all Customer Service jobs in Sydney NSW
Base pay range
$28 - $45/hr
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Full job description

Your new company

This Big 4 firm are interested to hear from reliable, organised and hard-working individuals to join their Remediation Engagement team based at one of their financial services clients. The team works in a target-orientated, time conscious environment. The role will involve working in a call centre environment, fielding incoming queries from customers of their client. Candidates will need to have strong attention to detail and outstanding communication skills that have been developed in previous customer service or call centre roles. In order to be successful in this role, candidates will need to demonstrate a patient and professional attitude with commitment to quality customer service, flexibility in workflow requirements and demands, together with great attention to detail and organisational skills.

Your new role

A Customer Relations Operator will:
• Manage incoming queries from customers of the client in a call-centre environment
• Identify and assess customers’ needs to achieve a desirable outcome
• Process both inbound and outbound mail
• Identify and escalate possible complaints in a timely and confidential manner
• Processing Data requests by using multiple computer systems to access needed information
• Completing daily personal workload to ensure a high quality deliverable is provided in a timely fashion.
• Ensuring personal and team objectives are met and consistent service standards are achieved.

What you'll need to succeed

• 1-2 years’ previous experience within a customer service based role
• Highly organised with the ability to work as a team player
• Experience in a rapidly moving team environment
• Experience with MS Office Suite at an intermediate level or higher
• Quality focus with the ability to reach individual and team KPIs
• Excellent verbal and written communication skills
• Excellent phone manner
• Attention to detail, with a focus on quality outputs
• Ability to multi-task, prioritize and manage time effectively
• Ability to maintain confidentiality
• Resilient to work with tight deadlines without compromising on quality.

What you'll get in return

A fantastic opportunity to develop your career within a leading Big 4 organisation firm, gaining experience likely to grow your career. You will earn a competitive salary and be exposed to potential future progression opportunities.

What you need to do now

Submit your application using the Apply Now button. Within 24 hours of your application submission, you will receive an online form via SMS/Email which you should complete at your earliest convenience. Please note, this online form should take no longer than 5 minutes to complete and is required for your application to be considered.

LHS 297508 #2550044

Job details
Date posted
2 Sep 2021
Banking, Superannuation & Finance
Customer Service
Base pay
$28 - $45/hr
Work type
Job mode
Standard/Business Hours
Private Business

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