Making a splash in pools

For more than 30 years Bill Birsey and Bob Rona watched people struggle with the process of building a pool.

Both men had held various positions in the pool industry and won awards spanning pool design and building, but after seeing how some people disliked the process used by larger companies, they decided to go out on their own and established Endeavour Pools.

“We want to change the whole way people are dealt with and make sure that the end result is as amazing or even better than the original ideas discussed, Mr Rona said.

He said one of the most common mistakes people make when planning a pool is at the quotation stage.

“If the quote sounds too good to be true, it usually is,” he said. “Clients need to understand that there will always be the potential for something unforeseen.

“We explain to our customers, before each stage starts, what will happen, what might happen and the rates for any occurrences not included in the initial agreed price.”

In fact at Endeavour Pools, even the contracts are different to many other pool builders.

“Most other builders tie the client up in very complicated and confusing contracts. We don’t,” Mr Rona said.

“We build the project in exclusive stages and the customer, if they don’t like what we have done, doesn’t have to proceed. That puts them in control, at all times.

“It’s a unique way of doing business but we are confident that we will leave everyone with a smile on their face at the end.”

Both Mr Rona and Mr Birsey are licensed swimming pool builders and at each stage of the job you will be dealing directly with the owners of the business. Mr Rona believes this is a big benefit, as you will talk with the people actually doing the work, rather than a sales person.

He said people should also choose their pool builder based on everything being clear and dealt with up front. “As soon as someone says ‘don’t worry – we’ll deal with that later’, the warning lights should come on.”

To show how enjoyable the process of building a pool through Endeavour Pools can be, the company is looking for five new customers to ‘show off’ to. They are limiting the numbers to ensure they will not be waiting for trades to finish one job before placing them on the next.

“It’s a simple control of work volumes that will also go to making everyone’s experience a delight. We want you to tell everyone how amazing we have been to deal with,” Mr Rona said.

“The pools will be built to a full commercial quality, and the prices will be wonderfully attractive and competitive,” he said.

Call Bob on 0411 420 888.