Nbn are working to resolve the connection at a Kellyville Ridge home

Wholesale provider
Wholesale provider

The National Broadband Network (NBN) is pushing to resolve connection dropouts at the home of a man battling cancer.

Last week the Courier reported that palliative care patient Damien MacRae was experiencing daily connection dropouts last week.

But a NBN spokesperson said the organisation was in contact with the Kellyville Ridge resident to resolve the problem. 

The spokesperson said the wholesaler had contacted Mr MacRae on Thursday, July 27.

“NBN has since been in contact with his retail service provider to resolve the drop out issues he had been experiencing,” the spokesperson said. 

“NBN worked with the retailer to arrange for a technician to attend the home as a priority.”

The spokesperson said a technician visited the home to assess the cause of the dropouts on Friday, July 28. 

“Repairs were made to the lead-in cabling which was worn and needed replacing,” the spokesperson said. 

“This restored the connection.

“NBN has since been in contact with Mr MacRae and can confirm the service is now restored and working as it should,” the spokeswoman said.

“We understand the vital role of the landline to Mr MacRae and we will continue to monitor the services at his home.”

Mr MacRae told the Courier on Tuesday, the NBN and his provider Optus had been in contact with him about the dropouts.

“We are still experiencing the dropouts but they are a lot less frequent. It’s still not acceptable though,” Mr MacRae said. 

He said he had been contacted by the Telecommunications Industry Ombudsman in relation to the matter.

This story NBN works to resolve dropouts first appeared on Rouse Hill Courier.